Home / Data Protection Policy

Effective Date: October 3, 2025

At Mistyvales, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website mistyvales.com or any related services. We are committed to ensuring transparency, trust, and compliance with the General Data Protection Regulation (GDPR).

1. Definitions

Service
 Refers to the website mistyvales.com and any associated digital platforms operated by Mistyvales.

Personal Data
 Information about an identifiable person — such as name, address, email, or phone number — that allows us to deliver our cleaning and booking services.

Usage Data
 Technical information collected automatically, including IP address, browser type, time spent on pages, and other analytical metrics.

Cookies
 Small text files stored on your device that help us remember preferences, improve performance, and analyze site behavior.

Data Controller
 Mistyvales determines the purpose and means of processing your personal data.

Data Processor
 Third parties that process data on our behalf — for example, payment systems or analytics providers — who follow strict confidentiality standards.

2. Information We Collect

We may collect the following categories of data when you interact with our services:

• Personal Information: Name, phone number, email address, and billing details when you make a booking.
  
  
• Service Information: Details of your requested cleaning service, preferred schedule, and address.
  
  
• Technical Information: IP address, browser version, device type, operating system, and cookies.
  
  
• Communication Data: Messages or inquiries sent through our contact forms or email.
  
  

3. How We Use Your Data

Your information is processed to:

• Provide, manage, and improve our cleaning and customer support services.
  
  
• Respond to inquiries and handle appointment confirmations.
  
  
• Notify you about service updates or promotions (only if you’ve opted in).
  
  
• Maintain website functionality and enhance user experience.
  
  
• Ensure legal compliance and prevent misuse of our services.
  
  

4. Legal Basis for Data Processing

We process your personal information under one or more of the following lawful bases:

• Contractual necessity – to deliver the cleaning service you requested.
  
  
• Consent – for marketing communications or newsletters.
  
  
• Legitimate interests – to improve user experience and business operations.
  
  
• Legal obligation – when required by applicable laws.
  
  

5. Data Retention

We store your personal data only as long as necessary to fulfill the purposes described in this policy.
 Certain information may be retained longer to comply with legal or accounting obligations. When data is no longer required, it is securely deleted or anonymized.

6. Data Transfers

If your data is transferred or stored outside the European Economic Area (EEA), Mistyvales ensures it is protected under GDPR-compliant safeguards and contractual clauses.

7. Data Security

We use industry-standard protection measures, including:

• SSL encryption for secure online communication.
  
  
• Restricted staff access to personal information.
  
  
• Regular system monitoring and vulnerability checks.
  
  

While we do our best to protect your information, no system can guarantee complete security online.

8. Your Rights Under GDPR

You have the right to:

• Access, review, and obtain a copy of your data.
  
  
• Request corrections or deletion of inaccurate or outdated information.
  
  
• Withdraw consent for processing at any time.
  
  
• Request data portability in a machine-readable format.
  
  
• Lodge a complaint with your local Data Protection Authority if you believe your rights are being violated.
  
  

📧 To exercise these rights, contact us at privacy@mistyvales.com

9. Use of Cookies

We use cookies to improve your browsing experience. You can manage or disable them in your browser settings.
 For full details, see our Cookie Policy.

10. Changes to This Policy

We may update this policy from time to time. Any revisions will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of these changes.

11. Contact Us

If you have any questions about this Data Protection Policy, please contact us:

📍 Mistyvales Cleaning Services
 Leipziger Platz 12, Mall of Berlin, 10117 Berlin, Germany
 📧 Email: privacy@mistyvales.com
 📞 Phone: +49 30 901 823 77